Brighton Beauty Supply Reviews
Brighton Beauty Supply Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.9 star rating based on 3 reviews. Consumers are mostly dissatisfied with delivery and fulfillment; rating distribution is fully unfavorable. Customers praise the products but report delayed delivery, never received items, incorrect items, and medium price level. Reviewers value the website and turnaround time as important factors.
Key Takeaways for Future Customers
- Check Brighton Beauty Supply reviews and confirm stock before ordering.
- Expect slow shipping and verify tracking; confirm refund and cancellation policies up front.
- Document charges and monitor billing after purchase.
Negative Feedback / Risk Areas
- Repeated reports of long delays and orders never received.
- Multiple or pending charges and unclear refunds.
- Poor customer service response and problems with wrong items and returns.
Positive Feedback
Shoppers like the products themselves and some note the website features positively.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.9 star rating based on 3 reviews. Consumers are mostly dissatisfied with delivery and fulfillment; rating distribution is fully unfavorable. Customers praise the products but report delayed delivery, never received items, incorrect items, and medium price level. Reviewers value the website and turnaround time as important factors.
Key Takeaways for Future Customers
- Check Brighton Beauty Supply reviews and confirm stock before ordering.
- Expect slow shipping and verify tracking; confirm refund and cancellation policies up front.
- Document charges and monitor billing after purchase.
Negative Feedback / Risk Areas
- Repeated reports of long delays and orders never received.
- Multiple or pending charges and unclear refunds.
- Poor customer service response and problems with wrong items and returns.
Positive Feedback
Shoppers like the products themselves and some note the website features positively.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order
I need what I ordered asap
I know it was delivered to the wrong address
My order had the correct address
San Diego, California
Worst customer service ever!
- - Order placed over a month ago; nothing has arrived.
- - They shipped without the out-of-stock item, and I still haven't received anything.
I placed an order a month and a half ago and still have not received it. I had to email 5 times before getting a response.
They told me they were waiting for one of the items to be in stock before sending the order. When the date came in which they said the item will be in stock, still no email with shipping confirmation. I had to blast them with emails once again. They said they shipped the order but without the item that has not been in stock for a month and a half.
They could have shipped the items right away that were in stock and let me know one item was not available.
Anyways I still have not received any of the items! Terrible customer service/shady company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhere is my order?
I was wondering where my order is in transit? Order
# 34017****,Place the order on March 8th 2024. Could you please confirm where my order is via email.
karend2311@***.com
Preferred solution: Looking for my order. Wondering where it is in transit.? Order # 34017****
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
New York, New York
Got charged multiple times for one order? (Total of 3 pending charges)
- - Ordered two tubes of hair color and a bottle of developer.
- - Charged three times for the same order: debit once, credit twice.
I had ordered two tubes of hair color yesterday and a bottle of developer!
Looking this morning, I seem to have got charged three separate times for the exact same order.
Once on my debit And twice on my credit card.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Delay in delivery
- - I ordered Matrix hair colors 506NA and 507N on 2/20/2024; $35.41 was charged to my credit card.
- - I was notified of a shipping delay and want assurance it will ship.
Company fixed the issue and I have been provided with apology. The products I ordered a little later than expected, but the order was fine.
I ordered Matrix hair colors 506NA and 507N on 2/20/2024 and $35.41 was charged to my credit card. I was notified they was a delay in shipping, but wanted to be assured that my order was still going to be shipped.
Thank you
- Delayed delivery
Preferred solution: Deliver product or service ordered
My texts are going through and there is a problem with my order
- - No one has contacted me yet about my hair color.
- - Most of my order that was sent to me was wrong; please call me at 215-284****.
I have yet to hear back from anyone. Most of my order that was sent to me was wrong please I need my hair color please have someone call me.
I am unable to reach anyone by text or email. My phone number is 215-284****.
My texts are not going through and there is a problem with my order
I need the correct items I ordered I was sent the wrong hair colors im sorry I really dont know what else you want me to put I need my order fixed is that good?
- I love their products
Preferred solution: The correct hair colors
Warminster, Pennsylvania
My texts are going through and there is a problem with my order
- - Not receiving emails; order 34018**** placed 9/2.
- - 5 7N delivered as 5 7NN; 3 8N as 3 8NN; requesting return shipping and replacement.
For some reason , you are not receiving my emails. I placed an order on 9/2 and half of my hair color order is wrong and I need the information on how I ship this back to you and hopefully soon you can send me the correct colors.Please advise, My order number is 34018****.
I ordered 5 7Ns and got 5 7NNs.
I also ordered 3 8Ns and got 3 8NNs thank you for your help. Sue Strahan
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerCancel my order
I need to cancel my order I need my money back dont send my order I order wrong item please respond my email s
User's recommendation: I need to cancel my order I need my money back
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Granada Hills, California
Cancellation
I would like to cancel my order I need refund dont send item for me please respond to my email as soon as possible please.
I dont want to write a review
I purchased $167.oo worth of products the money has been taken out of my account and nothing has been sent and i cant even get a reply back
Preferred solution: Deliver product or service ordered
Why on earth would you do that?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou guys haven't send my order it's big order
I need my stuff or my money back no one respond to the phone. order num 3407****
Preferred solution: Deliver product or service ordered
Delivery time
- - Ordered 9/19/20; shipped 9/29/20.
- - I received the package on 10/2/20 after 13 days.
- - Hair products should not take 13 days to arrive.
I placed my order on 9/19/20 they didn't ship it until 10 days later, 9/29/20 I just received it today 10/2/20. Hair products should not take 13 days to arrive. This is exactly why Amazon is taking over, supply and demand and you have to be able to keep up!
Preferred solution: Let the company propose a solution
User's recommendation: Buyer beware of long shipping
Never recieved order
- - Credit card charged for an order.
- - No shipping notification received.
- - Unable to contact support, and the store did not help.
I placed an order, my credit card was charged. I never received a shipping notification so I tried to contact them via their supposed chat, email and customer service.
I was not able to get ahold of anyone.
I called the store thinking it was the same thing, but it's not and they will not help you at all. Don't order from this company!
- Never received products
- Terrible customer service
Preferred solution: Full refund
Does not work
- - Brighton serum buy one get one free for $49.95.
- - A second bottle was billed $49.95; pump defective.
- - They ship every 60 days; returns not allowed.
I purchased the Brighton facial serum, buy one get one free, for $49.95. I have not finished the first bottle and I received another bottle yesterday and was charged another $49.95.
I called them and they said that they send a bottle every 60 days. I told them that I wanted to return this one, and I was told that I could not return a second shipment. They did cancel my account, but now I am out $99.90 for a product that does not work. And on top of that, the pump on the bottle was defective and I have to open the bottle every time I use it.
The large bottle is a big farce.
Product is only in the very top of the bottle. I do not recommend this company.
- Product is not as described
Preferred solution: I would like to return the second shipment.
Horrible customer service
I ordered Brighten Beauty products: the daily facial serum and the eye repair gel. I have sensitive skin.
I used both products for 3 days and the eye repair gel burned my skin. The daily facial serum did not have the same effect on my skin. I called today to return the eye gel only. The girl gave me such a hard time.
I read the letter I got from Brighten Beauty' Nancy Cunningham to the person on the phone. "one of the strongest money-back guarantees in the industry...with a 60 day full refund".
The girl asked me if I spoke with my doctor.. Also told me there was a $9.95 restocking fee to each bottle.
No full refund. Pathetic!
Preferred solution: Full refund
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Why are you people ordering , reviews are bad
Did you get your order?